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Online Auction FAQs


Contact HMR Online Auction To contact our Online Auction Administrator you can call +632 367 3034. How will I know if I have won the bid? Once the Online Bidding has finished the successful bidder will be informed by e-mail. HMR Online Auction Administrator will contact you by telephone shortly after the email is sent. How do I pay? Invoices will be sent once the auction has closed to the email address provided upon registration. Payments can be made via bank transfer or at any one of our HMR Auction centres. Account details will be provided in the invoice sent to your email. All payments should be made to reach us within 3 working days from the day auction closes. Items won will only be released once payment has been cleared and confirmed. Does HMR provide shipping services? HMR Auctions do not facilitate the shipment of items. Pick up of goods is the buyer’s responsibility however, our affiliate, HMR Logistics is available to help you organize trucking or shipping to your requested destination. The payment transactions made with HMR Logistics will be separate from HMR Auctions. Won items must be paid first with HMR Auction before HMR Logistics or any other shipping company will be authorized to collect the item/s. Can I see the physical item before I bid online? Yes, the item can be viewed but only upon request. You can contact the HMR Auction Administrator or the Business Development Officer listed on the item’s catalogue description. Can I cancel a bid made online? Bids cannot be cancelled once made online. A confirmation pop-up will appear once you place your bid. As the bidder you must be sure that you want to place the bid.

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